Shipments & Returns

Shipping Policy

Shipping

Our policy is to offer low priced Flat-Rate shipping costs, to all hair salons and beauty therapists, operating throughout Australia.

We may not deliver to PO BOX addresses. Most shipments will be carried out by Courier. Shipping is charged based on the state you live in. If ordering outside Australia additional delivery charges may apply you will need to contact us so we can inform you on how much your delivery will be. At the time of your order it is your responsibility to enter the correct delivery address, should you enter the wrong address we are not obliged to re-send the order at our expense to the correct address. We will not accept liability for any loss or damage arising from a late delivery. Orders can take between 1-7 working days; in most cases orders will be dispatched the next day. Although we always endeavour to get it to you quicker if possible. We always do our best to provide products on time to our customers. In the event that delivery is delayed you agree that late delivery does not constitute a failure of our agreement and does not entitle you to cancel your order. We will do our utmost to investigate any of the above unfortunate events.

Shipping processing time is subject to stock availability. Please call in advance to confirm availability of stock.

Our company policy excludes all liability for any loss or damage including non delivery. If having a parcel delivered to a home address and no one is available at time of delivery, parcel will be left in a safe place on premises. The courier will NOT deliver to the post office. Therefore, business address is best option for delivery.

Please note we do not deliver on weekends.

Insurance Option Insurance is an option if you wish to pay the extra fee, if insurance is not picked AUTHORITY TO LEAVE will take place. Our company excludes all liability for any loss, damage or non delivery if you wish not to include insurance.

Order online and pickup in-store is available (click and collect). We will notify you when your order is ready for collection.

Terms and Conditions

Pricing

Hair and Beauty Kingdom reserve the right to change any price at which we offer our products or services and to correct any errors in pricing contained on our web site. Whilst we fully honour all of our commitments, Hair and Beauty Kingdom shall have no liability for any such changes and/or errors contained on our site and as such we are not bound to fulfil orders at outdated or erroneous prices. Prices on the Website may differ from those in store.

Account Registration

When you register with Hair and Beauty Kingdom you are responsible for your password and account access. Therefore, you are responsible for all actions that occur under your account and password.

Website License and Admission

Hair and Beauty Kingdom grant you a limited access license which allows for restricted access to our web site for personal use. It should therefore be noted that without explicitly written consent from us, modifications or downloading of content from our web site is forbidden. Page caching is accepted. This restricted license does not include any collection or use of product descriptions, listings, prices or any derivative use of our store or other content.

You cannot commercially use any content of our website without written consent from Hair and Beauty Kingdom. Hair and Beauty Kingdom offer in return restricted, non-exclusive and rescindable rights to create a link to our homepage as long as the link does not portray Hair and Beauty Kingdom or any of our products in a derogatory, defamatory, false or objectionable manner. You may not use our Hair and Beauty Kingdom or product pictures as links without our written consent.

Any unauthorised use of our web site and items contained therein nullifies the permission or limited license granted by us.

Risk and Title of Goods

Upon receipt of your order and confirmation of payment, your goods are packed and set for delivery. Once these goods are picked up by the couriers the risk of loss and title of your purchase (responsibility) transfers to the shipping company

It is also our advice that the photos represented on this site are stock photos and are as close to the images of the goods available in the Australian market. However, they may (in some instances) not represent the exact product packaging for this product as they change from time to time. We will however try to keep the product images and product as current as possible on advice from the manufacturers.

Stock

At Hair and Beauty Kingdom we do our best to keep ample stock of items. However, we do sometimes run out of stock due to high demand. Should this be the case with your order you will be contacted and informed.

Returns Policy

What can be returned?
All change of mind returns can be returned if in resaleable condition (unopened and unused). This excludes hair extensions due to hygiene purposes. Change of mind returns will incur a 20% restocking fee. For faulty goods, please contact us first by phone or email.

When do items need to be returned by?
Please advise us by phone or email within 7 days of receiving goods.

Where do items need to be returned to?
All returns should be sent to unit 5/165 Rookwood Rd Yagoona NSW 2199.

How do customers return items?
All items must be packed properly to avoid damage and include a copy of your purchase invoice.

Shipping for returns?
For change of mind returns, the customer is responsible for freight charges to Hair and Beauty Kingdom Pty Ltd. Change of mind orders will also incur a 20% restocking fee.

In-store return option?
If you would prefer to return you goods in person, Hair and beauty kingdom is located at unit 5/165 Rookwood Rd Yagoona NSW 2199. Our hours are Monday to Saturday 8.00am – 5.00pm and Sundays 10.00am-4.00pm.