FAQ
Hair and Beauty Kingdom has been quietly growing as a major supplier of top local and international brands to Australian hair and beauty professionals. We are a privately owned company who places you, our valued customer, as our top priority. Because we are not franchised you can expect the same level of customer service and care from every one of our 17 outlets. If you don’t, let us know about it immediately!
Yes, we pride ourselves on stocking the best of the best, including brands that are exclusive to Hair & Beauty Kingdom.
We believe if your business is good, our business is good. Because we buy in bulk quantities we are able to negotiate discounts which we are happy to pass on to you.
We regularly offer unbeatable deals on well-known imported and local product ranges and brands. These are not defective in any way.
We deliver anywhere in Australia. Please see our shipping & delivery page for shipping details.
When your order has been placed online you will receive an email confirmation of receipt of your order. If we are shipping your order, we will advise you when it has been shipped.
Once your order has been finalised the delivery charges will only apply to that order – you will have to pay a separate delivery cost for each order placed.
Orders may only be delivered to one address. You will need to place separate orders for each address.
Free shipping within Australia is automatically applied at checkout when you purchase more than $89 in one transaction, excluding furniture, equipments and dangerous goods. Please see our shipping & delivery page for shipping details.
For trade customers, spend more than $150 in one transaction for free shipping. Excludes furniture, equipments and dangerous goods.
The security of your personal information is important to us but please note at all times the transmission and exchange of information over the Internet is carried out at your own risk. We process credit cards and personal information using 128-bit SSL encryption. In addition, none of your credit card details are exposed to any of our team members. You can shop using Paypal, VISA or Mastercard.
If you ordered more than one item, they may be delivered separately. This is also applicable for dangerous goods item(s) which are required to be delivered separately. If you do not receive your order within the Hair and Beauty Kingdom estimated delivery time, please contact us at customerservice@hairandbeauty.com.au